At my store, we want customers to have a clear understanding of their options if a purchased product does not meet their expectations. This Refund Policy explains our return requirements, refund process, exchanges, and the steps to take when there is a problem with an order.
30-Day Return Period
Eligible products may be returned within 30 calendar days from the date the order was delivered.
Within this period, customers may request a return or exchange without needing to provide a specific reason, provided that the product satisfies the applicable return conditions.
Condition of Returned Products
To help ensure that a return can be accepted, the product should be:
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Unused and in its original condition
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Free from customer-caused damage
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Returned with original packaging when applicable
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Accompanied by included accessories, parts, or components
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Supported by reasonable proof of purchase when requested
Products that have been used, altered, damaged through customer handling, or returned incomplete may not qualify for a discretionary return.
How to Request a Return
Before shipping any product back, please contact our customer support team.
Your request should include your order number and enough information for us to identify the product and understand the reason for the request.
We may request photographs or other relevant information, particularly when the request concerns damage, a defect, or an incorrect item.
Once the request is approved, we will provide the appropriate return instructions.
Return Shipping Costs
For an approved eligible return, my store will provide a prepaid return shipping label where applicable.
Customers should use the return method and instructions provided by our support team rather than arranging an alternative return shipment without authorization.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from the product ordered, please contact us promptly after delivery.
We may ask for photographs of the product, packaging, shipping label, or other information that can help us evaluate the issue.
Depending on the circumstances and available inventory, we may offer a replacement, exchange, or refund.
Non-Returnable Products
Certain products may be excluded from discretionary returns, including:
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Custom-made or personalized products
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Clearance or Final Sale merchandise
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Gift cards
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Opened products that are not reasonably suitable for return because of hygiene or safety considerations
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Products specifically identified as non-returnable before purchase
These exclusions do not affect any rights or remedies that applicable law requires us to provide.
Exchanges
If you prefer a replacement rather than a refund, please indicate this when submitting your return request.
An exchange is subject to product availability. If the requested replacement is unavailable, we may provide an eligible refund instead.
Refund Review
After a returned product is received, we may inspect it to confirm that it meets the applicable return requirements.
Once the return has been approved, the refund will be initiated through the original payment method.
If a returned product does not satisfy the applicable conditions, we may contact you before determining the final resolution.
Refund Timing
Approved refunds are generally credited to the original payment method used for the purchase.
After we issue a refund, your financial institution or payment provider may require additional processing time.
Please allow approximately 5–10 business days after the refund is issued for the funds to appear in your account.
Partial Refunds
If only part of an order is eligible for a refund, we may issue a refund for the qualifying portion.
A partial adjustment may also apply when a returned item is missing applicable components or has a condition that affects its eligible refund amount.
Order Cancellation
If you would like to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order is shipped. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.
Refunds for Cancelled Orders
If we accept a cancellation after payment has been collected, the applicable amount will generally be returned to the original payment method.
The time required for the credit to appear depends on the customer's bank or payment provider.
If You Have Not Received Your Refund
If we have confirmed that your refund has been issued but you do not see the funds in your account, please first check your bank or payment provider.
If the expected processing period has passed, contact our support team with your order information so we can assist with reviewing the refund status.
Changes to This Refund Policy
We may update this policy from time to time to reflect changes in our products, services, return procedures, or applicable legal requirements.
The latest version of this Refund Policy will be posted on this page.
Contact Information
For questions about returns, exchanges, refunds, or cancellations, please contact:
my store
13311 United Rd
Desert Hot Springs, CA 92240
United States
Phone: +1 760-288-5156
Email: support@simplvvanta.shop
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.