At my store, we aim to provide a clear and dependable checkout experience. The following information explains how payments are accepted, authorized, processed, and refunded when you purchase from our website.
Checkout Currency
All prices displayed by my store are generally presented in U.S. dollars (USD).
Before completing an order, you will have an opportunity to review the applicable product prices, taxes, shipping charges, and final order total shown at checkout.
Available Payment Methods
We may support major credit and debit cards through the payment options offered during checkout, including:
-
Visa
-
Mastercard
-
American Express
-
Discover
-
JCB
-
Diners Club
-
Maestro
The payment methods available to you may vary depending on the checkout system, payment provider, or other transaction-related circumstances.
Submitting a Payment
When you complete checkout, your selected payment method will be submitted for authorization.
Payment must generally be successfully authorized before your order can move forward for processing and shipment.
Submitting an order does not guarantee that a payment provider will approve the transaction.
Billing Information
Customers should provide accurate billing details when placing an order.
If the billing information entered during checkout does not correspond with information held by your card issuer or payment provider, the transaction may be declined or additional verification may be required.
Payment Processing Partners
Payment transactions may be handled by third-party payment processors.
These providers may collect, process, and secure payment information under their own terms, privacy policies, and security procedures.
For your protection, please do not send complete payment card numbers, CVV/security codes, passwords, or other confidential payment credentials to our customer service team.
When a Payment Is Declined
If your transaction is declined, please verify the billing information you entered and make sure the payment method is valid.
You may also contact your bank or card issuer for additional information or use another payment method available at checkout.
my store does not control the approval or decline decision made by a financial institution or payment provider.
Pending Transactions
In some situations, your bank or payment provider may display a transaction as pending.
A pending amount may represent a temporary authorization or hold rather than a finalized charge. The timing for releasing such a hold is determined by the relevant financial institution or payment provider.
Order Confirmation
After an order has been successfully submitted, an electronic confirmation may be sent to the email address associated with the purchase.
If you notice a payment authorization but do not receive an order confirmation, please contact us before submitting another order so we can check the status of the original transaction.
Duplicate Payment Concerns
If you believe the same order was charged more than once, please contact our support team with your order number and relevant payment details.
We will review the information available to us and help determine whether a duplicate transaction occurred.
Refunds to the Original Payment Method
When a refund is approved according to our Refund Policy, it will generally be sent back to the original payment method used for the order.
Once the refund has been initiated, the time required for the funds to become available may vary depending on your bank, card issuer, or payment provider.
Please allow approximately 5–10 business days after the refund has been processed for the amount to appear in your account.
Pricing or System Errors
We make reasonable efforts to ensure that prices and checkout information are accurate.
If a significant pricing, product, or technical error affects an order, we may contact you to clarify the issue or cancel the affected order.
If payment was already collected and the order is cancelled because of such an error, the applicable amount will generally be refunded.
Payment Security
Reasonable security and transaction-review measures may be used to help identify unauthorized or potentially fraudulent activity.
Where a transaction presents a legitimate security concern, we may delay, decline, or cancel the order as appropriate.
Questions About Payments
For assistance with billing, payment authorization, duplicate charges, or refund status, please contact:
my store
13311 United Rd
Desert Hot Springs, CA 92240
United States
Phone: +1 760-288-5156
Email: support@simplvvanta.shop
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.