Have a question about something you found on my store? Whether you need help before placing an order or assistance with an existing purchase, our customer support team is available to help.
Get in Touch
For questions, requests, or order assistance, please contact us through either of the following channels:
Email: support@simplvvanta.shop
Phone: +1 760-288-5156
For faster assistance with an existing order, please include your order number and the email address used when placing the order.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.
What Can We Assist With?
You can contact our team regarding:
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Questions about products
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Order information
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Shipping and tracking
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Delivery concerns
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Payment or billing questions
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Returns and refunds
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Damaged or incorrect products
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General website inquiries
Questions Before Ordering
If you are considering a purchase and need clarification about a product, checkout, payment, shipping, or another store procedure, feel free to contact us before completing your order.
We recommend reviewing the relevant product information and store policies as well.
Assistance With an Existing Order
When contacting us about an order, please provide as much relevant information as possible.
Useful details may include your order number, product name, the email address used at checkout, and a description of the issue.
For damaged or incorrect items, photographs may be requested to help us evaluate the situation.
Return Inquiries
Please contact us before sending a product back.
Our support team will provide the appropriate return instructions when a return is approved. Merchandise should not be sent to our business address unless you have been specifically instructed to do so.
Business Address
my store
13311 United Rd
Desert Hot Springs, CA 92240
United States
This address is provided for business correspondence. Please do not use it as a return address unless our customer service team gives you specific instructions.
Contact Us by Email
For written inquiries, send your message to:
We recommend using a clear subject line and including your order number when your message relates to an existing purchase.
Telephone Support
+1 760-288-5156
Our telephone support is available during the customer service hours listed above.
We’re Here to Help
We value customer questions and feedback and will make reasonable efforts to provide helpful information regarding our products, orders, and store procedures.
Thank you for visiting my store.